MyKhilona.com is an online toy library. We provide toys on rent to our members. In addition to toys, we also have books, puzzles, games, flashcards, charts, CDs and worksheets to aid the complete development of your child.
The answer to this is exactly the reverse of the question – “Why should you buy toys, when you can rent them?” There are many benefits in renting vis-à-vis buying. Children outgrow toys very quickly as they grow. Moreover, they love variety and get bored with the same toys. Renting is an economical solution as compared to buying. And our homes, too, don’t have space to stock unlimited toys. Renting toys enables parents to keep their homes clutter-free while also providing a wide range of toys for their kids.
Members of MyKhilona.com enjoy the following benefits:
Currently, we provide our services within the city of Mumbai (including Thane and Navi Mumbai). To check whether we are present in your locality, you may visit the New Member Registration page on our website and check the “Area” drop-down to find out whether your pin-code is covered in the list.
MyKhilona.com is an end-to-end online library. You can register online. In case you need any help with the registration process, you can call / whatsapp on 9820949988 or write to us at firstname.lastname@example.org and we will assist you.
First-time members: Cash / paytm at the time of delivery of the order or net banking (NEFT / IMPS) prior to dispatch of the order.
Renewal members: Cash / paytm / cheque at the time of delivery of the order or net banking (NEFT / IMPS) prior to dispatch of the order.
We have a range of plans. The plans are of different duration ranging from 3 months to 12 months and are priced in the range of Rs 350 to Rs 1250 per month. Each plan gives you a particular number of points which you can use for renting our products. The ideal plan for you would depend upon how many kids you have and the number and type of products would you like to order at a time. In case you need any help with plan selection, you can get in touch with us at the co-ordinates mentioned above.
We work on a “point” system and not “number-of-toys” system because all products differ widely with regard to their price, durability, etc. By having points, we ensure that all members get an equal and optimum benefit based on the amount they spend. Each product is assigned a specific number of points based on certain factors, most important factors being the price and the estimated durability of each product. These points are pre-assigned and are clearly indicated on the website below each product.
We have Silver, Gold and Diamond and Platinum plans which allow you to place 1 order per month on an average. Silver Plus, Gold Plus Diamond Plus and Platinum Plus allow you to place 2 orders per month on an average. Each plan gives you a specific number of points. Each plan comes with a choice of 3 months, 6 months or 12 months duration. You may visit our Plans page for more information.
Yes, of course. We have 2 one-month trial plans, Trial & Trial Plus, customized for those who wish to try out our services before paying membership fees. If you select the Trail plan or the Trial Plus plan, you need to pay only the usage fees for that month and the refundable deposit. You can pay the membership fees when you renew by selecting a regular plan after your one-month trial period is over.
We have special Party plans (Party–Mini, Party–Mega and Party-Jumbo) which are customized for parties and play-dates. We have a variety of toys and accessories to add more glitter to your parties.
Yes, we believe what you have bought is rightfully yours; hence we offer the facility to carry forward your unutilized points as long as you renew you plan within 15 days after the date of expiry.
You can top-up your plan by purchasing extra points any number of times during your plan term.
You can take a break in the following ways, for any number of days:
We do have special group schemes which offer attractive discounts. Write to us at email@example.com or call / whatsapp on 9820949988 and our representative will take you through the offers that we have.
Of course, We also have special customized corporate schemes which offer attractive discounts and other benefits. Write to us at firstname.lastname@example.org or call us on 9820949988 and our representative will get in touch with you to understand your requirements and customize the most suitable scheme to meet your needs.
We have the following types of products:
Yes, all over products have an age-range (start age and end age). This will help you select the products appropriate to your child depending upon his/her age. However, these age ranges are indicative. We believe that every child is unique and every child learns at his/her own speed. We, therefore, strongly recommend that parents select the products based on the specific considerations of their child.
We completely understand the effort that goes into selecting the right products of your interests from the wide varieties of the products we offer, hence we have spend a considerable amount of effort in designing various methods of search which will help you to easily locate products of your interest.
Yes, you can add items to your Favourites list, which will act as a shortlist for future reference.
There are no restrictions whatsoever. Under every plan, you can go for any of the above-mentioned categories of products.
It’s simple. Log-in to our website and click on the “Add to Cart” button below the desired product(s). The product(s) will get added to your Cart. Once you are done with your selection, click on the “Check Out” button on the Cart and your order will be placed.
The short answer to this question is: “Order as much as you want!” To elaborate further: For each order, an average order size has been specified which allows you to consume the points evenly over the plan term. Your order can include any number of items totalling to the average order size. However, there is no limit on the number of points you can order at a time. You can order products totalling to more than the average order size by paying an additional refundable deposit of Rs 300 for every 5 points over & above the average order size under your plan.
You can add the product to your Queue. We shall reserve it for you and notify you when it becomes available.
Our team at MyKhilona.com is constantly researching on the toys, books etc. available in the market and we endevour to stock the most exhaustive selection for your kids. However, given the immense variety of kid’s products that keep entering the market today, it could always happen that we don’t have a certain toy, book or CD in stock. In that case, please write to us at email@example.com. Depending upon the availability of the requested item in the market, we will try and arrange the same for you.
MyKhilona.com offers its members the benefit of door-step delivery and pick-up hence you don’t need to visit our library.
You will receive the ordered products within 4 days from the date of your order. This applies to new orders as well as exchange orders.
There are no time-limits for keeping the rented products. You can keep the products as long as you wish, till your plan is active. However, we recommend that you exchange products as per your plan cycle to ensure the best possible usage of your points and free visits during your plan term. Our regular Silver, Gold, Diamond and Platinum plans give you a monthly exchange cycle whereas the Silver Plus, Gold Plus, Diamond Plus and Platinum Plus plans are designed for a fortnightly exchange cycle.
For every plan, there is a certain number of free deliveries. For our regular Silver, Gold, Diamond and Platinum plans, you get 1 free delivery per month, and for the Silver Plus, Gold Plus, Diamond Plus and Platinum Plus plans, you get 2 free deliveries per month. For additional visits, you would be charged Rs 100 per visit.
The process for doing this is extremely simple. You will find “exchange” and “return” buttons once you log-in to your account. If you wish to exchange, click on the “exchange” button and you will be taken to the products section for making your selection and placing the order. The selected products will be delivered to your doorstep within 4 days and the products in your possession will be picked-up. If you wish to return the items without placing an exchange order, click on the “return” button. The products in your possession will be picked-up from your doorstep within 4 days.
Yes, the entire order will be delivered / exchanged / picked-up at the same time.
If you find yourself unable to attend to the delivery / pick-up on a particular date, you can call us on our customer service number and we shall adjust the visit accordingly, provided we have been informed well in advance.
Yes, you can buy the product at the discounted rate. For buying any product, write to us at firstname.lastname@example.org and our representative will get in touch with you.
You can renew your membership by clicking on the “Renew” button on the “My Plan” page. This button will get activated when your point balance reduces below 10 or when your plan term expires.
Yes, you can. In fact, you can renew anytime after your point balance falls below 10. However, you have an option of topping-up your plan by purchasing extra points without renewing your plan.
We will send you a reminder as your renewal date approaches.
For discontinuing your membership, you may send us an e-mail at email@example.com or call / whatsapp on 9820949988 and our representative will get in touch with you for the formalities.
You will get your deposit back within 15 days from the date of termination.
This is an aspect we are extremely particular about. We give utmost importance to hygiene and sanitization of the products. We follow well-established sanitization methods and material to ensure impeccable hygiene. Each item is thoroughly sanitized when it comes back and also when it goes out again. It is re-packed if re-packing is required.
Loss or damage is not uncommon and we fully empathize with our members in such events. Normal wear and tear in fine, but if the damage renders the products unusable, it becomes necessary for us to replace the product to make it available to other members, as we would not like a damaged product to be in circulation. Hence, in such situations, we would seek your co-operation in making good the loss to the extent of the MRP of the product. The MRP of each product is mentioned thereon, to ensure complete transparency with regard to the amount of the loss.
Our processes are robust and as a policy, we check all items before dispatching them to our members. Therefore, in all probability, you would not experience a situation like this. Nevertheless, if you do receive items in a damaged condition or some of the items are missing, please call our customer care department on 9820949988 and we will sort it out.